Browse the FAQ to find quick answers to your questions regarding your participation as an exhibitor to Paris Retail Week, or contact us directly by email at [email protected].

Exhibitor access

  • How do I access my customer/exhibitor area?

    Your exhibitor area can be accessed at the following address:

    Click on the "Login" button, then enter your registration e-mail address and password.

  • I've lost/forgotten my password for my exhibitor area. How can I retrieve it?

    Access codes to your exhibitor area are no longer sent to you by e-mail. If you have lost or forgotten your password, simply enter your login and click on "Forgot password".

    A reset link will be automatically e-mailed to the address of the show manager.

    Don't forget to add [email protected] to your address book.

  • I already took part in last year's show? Can I reuse my customer account (e-mail address + password) to register for the new edition?

    Your customer account is active from one year to the next. Simply go to to register for the new edition, using your login and password from the previous session.

    If you attend several comexposium trade shows, your login and password are also the same.

Exhibitor registration

  • What are the prerequisites for exhibitor registration?

    If one or more companies share your stand, please indicate the number of partners who will be present: "co-exhibitor pack".

    If you are responsible for a themed pavilion and are directly organizing the participation of several exhibitors, please indicate the number of companies that will be present in your pavilion: "Pack direct collectif".

    If you wish to represent the products of other companies, please indicate the number of brands: "Represented company pack". They will appear on the list of exhibitors on the event website".

  • Who are my trade show contacts for registration ?
    sales team
  • Can more than one person exhibit on your stand ?

    Yes, you can exhibit with more than one person on the same stand :

    Direct" exhibitor --> must order a "Co-Exhibitor" from the online store

    Pavillon" exhibitor --> must order a "Collective Exhibitor" from the online store

    Then you must declare the company(ies) in "Partner" --> "Declare my partners".

    Once the declaration has been made, your sales representative will validate the exhibitor's participation.

  • Can we choose our location ?

    You can inform your sales representative of your desired location, and he'll do his best to accommodate you.

    As soon as the plan is ready, we'll send you notification of your location.

    Your deposit must be paid in advance for a location to be allocated to you.

  • What documents do I need to register ?

    A Kbis with all your contact details will be required

    foreign company: intracommunity VAT number or business certificate to be invoiced without VAT (VAT is still compulsory on badges, invitations and parking)

  • What is the deadline for finalizing your registration ?
    You have until the day before the show opens on September 15, 2024, to register (subject to space availability).
  • Who can I contact after registering ?
    Once you have registered for the show, your privileged contacts are the customer relations managers: [email protected]
  • What payment methods are accepted ?

    Payment can be made by bank transfer, credit card or cheque (France only). Cash payments are accepted up to a limit of €1,000 per exhibitor.

    Bank transfer :

    • The bank details for making a bank transfer can be found directly on your invoice, order form or, if required, in your customer area > Espace Financier tab > Invoices & Payments.

    Credit card:

    • Payment by credit card is made directly in your customer area: Tab Financial Area > Invoices & Settlements.


    • Please make cheques payable to :


    70 avenue du Général de Gaulle


  • What are the insurance rules at the show ?

    Insurance is compulsory for exhibitors.

    It is included in your stand reservation.

    If you are already covered by your own insurance, you can request a certificate of insurance from your Exhibitor Relations Officer.

My stand and equipment

  • What are the different stand options ?

    We offer different types of stands

    Contact our sales team to find out more: h 

    You can also find details of our offers on the simulation tool:

  • Where can I find information about my stand ?

    You can find the type of stand you have ordered in your exhibitor area, tab Financial Area > orders.

    For more details on your stand type, please refer to the exhibitor guide.

  • What color will the carpet on the showroom aisles be ?
    No carpet in the aisles at this year's show
  • Where can I find the architectural regulations ?

    Architectural regulations can be found in the exhibitor's guide on page 31.

  • I have a bare stand. Who can I send my plan to ?
    If you have a bare stand, you must send your plan to the following address before July 17, 2023: [email protected].
  • I have an equipped stand. Who should I send my plan to ?

    If you have an equipped stand, the service provider will contact you directly before August 21, 2023.

    [email protected]

  • How can I order additional services ?

    Services related to your stand can be ordered via the online store (bare stand layout, electricity, furniture, parking, flowers, audiovisual ... )

    You can pay by bank transfer, credit card or cheque (for France only).

    Bank transfer :

    • The bank details for making a transfer can be found directly on your invoice, your order form and available if required directly in your customer area > Espace Financier tab > Invoices & Settlements.

    Credit card :

    • Payment by credit card is made directly in your customer area: Tab Espace Financier > Factures & Règlements.

    Cheque :

    • Please make cheques payable to :


    70 avenue du Général de Gaulle 9


    (Please note: certain additional cobra or naço stand design services must be ordered from créatifs).

  • What is the purpose of the forms in the exhibitor area ?

    The forms are compulsory for all exhibitors to ensure the smooth running of the show and the safety of everyone.

    You'll find the Safety Notice to fill in in the Participation tab.

  • I'm planning to have a machine in operation on my stand. What should I do ?

    I fill in the online form Machine in operation (one form per machine) in the exhibitor area at:

    This form allows us to : Assist you with the installation of your machine during the assembly period.

    Give the necessary information to the safety officer who will check that your installation complies with the show's safety regulations.

  • Where can I find all the regulations, terms and conditions ...?

    The various regulations can be downloaded from the "Practical info" tab in your customer/exhibitor area.

The badges

  • How many exhibitor badges am I entitled to ?

    The quota of badges allocated to exhibitors is 2 badges/3m².

    Please note that for pavilions, the total quota includes co-exhibitors, so it's up to the organizing exhibitor to allocate them.

  • How do I get my exhibitor badges ?

    You can edit and download your exhibitor badges from your exhibitor area.

    Please note that you'll need a unique email address for each badge you edit.

    Once created, you can download them individually or as a PDF file.

  • How do I personalize my exhibitor badges ?
    You can personalize them in your exhibitor area in the "Badges & Invitations > Exhibitor badges" tab, or by clicking on the button in the "Home" tab.


  • Am I entitled to invitations ?
    Yes, you are entitled to unlimited e-invitations to your customers and prospects.
  • How do I use my e-invitations ?
    In your exhibitor area, in the "Badges and Invitations" section, you can access your e-invitations and send them by e-mail to your customers - information and link coming soon.

Communication / catalogue

Orders & invoices

  • I haven't received my invoice. How can I get it back ?

    You can find it in your exhibitor area Financial area > Invoices and payment.

    If you don't see it, it's because it hasn't yet been sent to you, and will be as soon as possible by our invoicing department. If you are not paying, you will not have access to the invoices, and we advise you to contact directly the company in charge of the payment of your participation.

    An e-mail is sent to you to inform you of the availability of the invoice/credit note on their customer area.

    Invoices are only sent by post.

  • How do I change / cancel my order ?

    The exhibitor can delete or modify an order in "basket" status (the order is not yet validated).

    Once the order has been validated by the exhibitor, it can no longer be deleted or modified. We invite you to make a request by e-mail: [email protected].

    Once the modification has been made in the back office, the exhibitor will receive an e-mail confirming the modification.

    Cancellations/modifications are only possible up to a certain date. Once the service has been installed, it cannot be cancelled or modified.

  • Where can I view my ordered items ?
    You can consult all your orders on your exhibitor space in the tab and heading "Espace financier > Commandes et ou > Articles commandés".
  • Can someone else place orders for me ?

    Exhibitors can create users, called "participation contacts" in their Exhibitor Area, to whom they can delegate the right to place orders and complete forms (as desired).

    The user may place orders on behalf of the exhibitor.


    On the billing address, the person placing the order can select the payer.

  • How can you delegate your orders to a stand designer, decorator or other service provider ?
    • Go to the picto man
    • Click on My account
    • Click on the My decorators
    • Click on the Add button
    • In the Company field, select a company or create a new one.
    • If selected, the form is automatically pre-filled
    • If creating a new company, fill in the fields
    • Click on the Next button
    • In the Stand decorator contacts field, Select or Create new
    • Click on the Validate button

    Please note: all orders placed by the decorator will be billed directly to him/her. The exhibitor has no visibility of orders placed.

  • Where can I find the salon's bank details ?
    You will find the RIB of the salon at the bottom of your invoices and also at the bottom of your order forms.
  • How does vat recovery work ?

    For all information and procedures concerning a VAT refund claim, please contact our tax representative directly:

    TEVEA INTERNATIONAL :  [email protected]

  • Are store items marked up ?
    From this date, items are subject to a 20% surcharge.

Assembly / disassembly

Access to the exhibition center

  • Where do I send my equipment ?

    The address is as follows

    Parc des Expositions de Paris Expo Porte de Versailles - PARIS RETAIL WEEK 2023 Exhibition

    Pavillon 4 - Stand n° (letter + number)

    1, place de la porte de Versailles - 75015 Paris - France

    ATTENTION, delivery and reception are carried out under the responsibility of the exhibitor and in his presence on the stand. Neither the Parc de Paris Porte de Versailles nor the organizer can be held responsible in any way.

  • How to get to the pavilions by vehicle ?
  • Where can I park my car during the show ?

    Parking is free during set-up and dismantling.

    Access to exhibitor parking is via door D.

  • Where can I park during the show ?

    To order a parking space, go to your customer/exhibitor area to access the website.

    Parking spaces are delivered after payment.

    Countermarks for light vehicles can be downloaded directly from your customer/exhibitor area after placing your order. For other parking spaces, they can be collected from the general commissariat/exhibitor reception area during set-up.

  • I'm disabled, how can I get parking as close as possible to the show ?
    Contact the Customer Relations Manager: [email protected]


  • Can you recommend any hotels ?
    To consult the accommodation offers proposed by B-Network, the show's official hotel reservation center, and benefit from a preferential rate for your hotel reservation, click here.


  • Where can I find the list of exhibitors ?
    The list of registered exhibitors can be found on the show website:
  • How do I organize a cocktail party on my stand ?
    If you would like a cocktail on your stand, please send your request to the following e-mail address: [email protected]
  • I need hosts and hostesses on my stand

    contact the referenced partner

    From your online space: home/practical-info/provider-list

  • I want to play music on my stand. Is this allowed ?
    contact sacem depending on the venue + authorized decibel level
  • Can I bring my dog ?
    pets are not allowed on the show floor, with the exception of guide dogs